What is CAP?

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• I see two shipping vessels listed on my CAP. Is this an error?

  No, this is known as transshipment. If you see two shipping vessels listed on your CAP, it means your cargo will be loaded onto one vessel when leaving Japan and then transferred to another vessel before reaching its final destination. The decision ...

• How can I confirm if my vehicle was loaded onto the vessel as scheduled?

  Please check your CAP to track the progress of your shipment.

• Can I verify if my vehicle has passed the inspection?

  Once we receive the inspection certificate from the agency, a PDF of your vehicle's inspection certificate will be uploaded to your CAP or your status.

• Why is the estimated time of arrival (ETA) for the shipping vessel blank?

  We understand that you need the most up-to-date ETA for your travel arrangements, but the ETA is left blank on your CAP because the contracted shipping company has not yet determined it. We kindly request your patience. Please note that CAP is ...

• Is tracking information available for the shipping vessel?

  Unfortunately, we are unable to provide tracking information for the shipping vessel. How can I confirm if the shipping vessel departed as scheduled? Please check your CAP to monitor the progress of your shipment.