Why is the estimated time of arrival (ETA) for the shipping vessel blank?

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• Where can I find the actual arrival date of the shipping vessel?

  You have two options: The shipping agent will contact the Notify Party mentioned on the B/L about the arrival of the shipment, or you can contact the shipping agent directly around one week before the estimated arrival date of the shipping vessel. To ...

• What information do we need to book a shipping vessel for your vehicle on yours side?

  To book a shipping vessel for your cargo, we require the following information. Please carefully read the details below and provide us with all the requested information. Most of the information is required by the contracted shipping companies; not ...

• Is tracking information available for the shipping vessel?

  Unfortunately, we are unable to provide tracking information for the shipping vessel. How can I confirm if the shipping vessel departed as scheduled? Please check your CAP to monitor the progress of your shipment.

• How long does it take for the shipping vessel to reach my port?

  We make every effort to ship your vehicle promptly so that you receive it in a timely manner. The durations provided below are approximate and based on our past experience, but please note that they are not guaranteed. These estimates are from the ...

• I see two shipping vessels listed on my CAP. Is this an error?

  No, this is known as transshipment. If you see two shipping vessels listed on your CAP, it means your cargo will be loaded onto one vessel when leaving Japan and then transferred to another vessel before reaching its final destination. The decision ...