Can you provide me with two sets of the B/L—one for me and another for my clearing agent?

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• How can I find a clearing agent?

  You can choose one of our knowledgeable agents to be your clearing agent. For more details about this additional service, please click on the relevant port below. Dar Es Salaam Durban Mombasa Please note that there are also online sources available ...

• Is it possible to clear customs using electronic copies of the B/L?

  No, it is not possible. However, you can complete 60 percent of the entire customs clearing procedure using electronic copies of the B/L. The remaining part requires submission of the original B/L.

• Can I review the B/L and other documents before they are sent?

  Yes, we will upload a PDF of your B/L and other documents to your CAP. Am I allowed to request changes to the vehicle information on the B/L or any other documents? Absolutely not! Modifying information on the B/L or any other documents we provide is ...

• I see two shipping vessels listed on my CAP. Is this an error?

  No, this is known as transshipment. If you see two shipping vessels listed on your CAP, it means your cargo will be loaded onto one vessel when leaving Japan and then transferred to another vessel before reaching its final destination. The decision ...

• Why do I need to provide the full name and address for the DHL Delivery Address?

  We require this information to send your documents, including the B/L, via DHL courier. Please provide the recipient's full name, complete address (without abbreviations), and phone number(s). Please be aware that incomplete information may result in ...