Can I review the B/L and other documents before they are sent?

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• What documents will JAPOX CORPORATION provide regarding my shipment?

  As an importer, you will receive the following documents: Bill of Lading (B/L) Insurance Document (if your purchase includes insurance) Export Certificate (also known as the "Deregistration Certificate" or "Cancellation of Registration" form) ...

• Is it possible to clear customs using electronic copies of the B/L?

  No, it is not possible. However, you can complete 60 percent of the entire customs clearing procedure using electronic copies of the B/L. The remaining part requires submission of the original B/L.

• Can you provide me with two sets of the B/L—one for me and another for my clearing agent?

  Unfortunately, we are unable to fulfill this request. Shipping companies issue only one set of the B/L per cargo, regardless of any additional copy requests.

• Can I track the documents you will send me?

  Yes. Your CAP will display the DHL tracking number once your documents are processed for dispatch. If you click on the number, it will redirect you to the DHL tracking log.

• My DHL tracking log doesn't show that my documents are being shipped. Is there a problem?

  My DHL tracking log doesn't show that my documents are being shipped. Is there a problem? We kindly ask that you wait for 24 business hours before contacting us regarding any issues with your DHL tracking log. The tracking log starts providing ...