Can I track the documents you will send me?

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• What documents will JAPOX CORPORATION provide regarding my shipment?

  As an importer, you will receive the following documents: Bill of Lading (B/L) Insurance Document (if your purchase includes insurance) Export Certificate (also known as the "Deregistration Certificate" or "Cancellation of Registration" form) ...

• Can I review the B/L and other documents before they are sent?

  Yes, we will upload a PDF of your B/L and other documents to your CAP. Am I allowed to request changes to the vehicle information on the B/L or any other documents? Absolutely not! Modifying information on the B/L or any other documents we provide is ...

• My DHL tracking log doesn't show that my documents are being shipped. Is there a problem?

  My DHL tracking log doesn't show that my documents are being shipped. Is there a problem? We kindly ask that you wait for 24 business hours before contacting us regarding any issues with your DHL tracking log. The tracking log starts providing ...

• What is CAP?

  CAP stands for Car-Arrival-Progress. It is your personal web page where you can track the progress of your shipment. Once our staff confirms your payment (usually within a week), we will send you a link to access your CAP. For more information about ...

• Why do I need to provide the full name and address for the DHL Delivery Address?

  We require this information to send your documents, including the B/L, via DHL courier. Please provide the recipient's full name, complete address (without abbreviations), and phone number(s). Please be aware that incomplete information may result in ...