My DHL tracking log doesn't show that my documents are being shipped. Is there a problem?

My DHL tracking log doesn't show that my documents are being shipped. Is there a problem?

My DHL tracking log doesn't show that my documents are being shipped. Is there a problem?

We kindly ask that you wait for 24 business hours before contacting us regarding any issues with your DHL tracking log.

The tracking log starts providing information once the package has been physically picked up and scanned into DHL's system by the DHL representative.

 

Since our staff processes dispatches throughout the business day, your dispatch may be processed after the last scheduled DHL pickup for the day. In such cases, it will be picked up on the next business day.


    • Related Articles

    • Can I track the documents you will send me?

      Yes. Your CAP will display the DHL tracking number once your documents are processed for dispatch. If you click on the number, it will redirect you to the DHL tracking log.
    • What is the DHL Delivery Address?

      This is the information we need to send your documents, including the B/L, through DHL courier. Please provide the recipient's full name, complete address (without abbreviations), and phone number(s). Please note that incomplete information may cause ...
    • Why do I need to provide the full name and address for the DHL Delivery Address?

      We require this information to send your documents, including the B/L, via DHL courier. Please provide the recipient's full name, complete address (without abbreviations), and phone number(s). Please be aware that incomplete information may result in ...
    • Is tracking information available for the shipping vessel?

      Unfortunately, we are unable to provide tracking information for the shipping vessel. How can I confirm if the shipping vessel departed as scheduled? Please check your CAP to monitor the progress of your shipment.
    • What documents will JAPOX CORPORATION provide regarding my shipment?

      As an importer, you will receive the following documents: Bill of Lading (B/L) Insurance Document (if your purchase includes insurance) Export Certificate (also known as the "Deregistration Certificate" or "Cancellation of Registration" form) ...